{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders over AUD 100; a flat AUD 25 delivery charge applies below that, and Express Shipping is AUD 25 on any order. Orders are handled in 24 to 48 hours and tracked from there.",
    "content": "Shipping Last updated 12 August 2026. Where we deliver We deliver right across Australia, to every state and territory. Orders are handled within 24 to 48 hours and tracked from the moment they are picked up. If you are ordering from outside Australia, email us before you order so we can quote your address properly. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. You can also choose express delivery in the basket for $25. Express is a paid upgrade, so that charge applies to every express order, including orders that would otherwise qualify for free standard delivery. Pick whichever suits you at checkout. How long it takes Orders are picked and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://furnituredirect.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "15 days from purchase to return an unused item in its original packaging for an exchange or a refund; the customer pays the return postage and an AUD 39 per order packing and handling fee is not refunded. A faulty, damaged or misdescribed item is put right at our cost including return postage, with no handling fee, under the consumer guarantees in the Australian Consumer Law, which cannot be excluded. Nothing in this range is made to a customer's specification.",
    "content": "Refunds and returns Last updated 25 August 2026. This is our own policy, and nothing on this page limits your rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), which cannot be excluded. Changed your mind You have 15 days from purchase to return an item for an exchange or a refund. It has to come back unused and in its original packaging with everything that came with it, and we check returns when they arrive. You pay the postage to send it back, using a tracked service, and a $39 per order packing and handling fee is not refunded. Neither applies if the item was faulty, damaged or not what you ordered. Please email us before you send anything, so it goes to the right place and gets credited to your order. Faulty, damaged or not what you ordered This part is different, and it is not limited by our 15 day window at all. If something arrives faulty, damaged or not as described, tell us and we will put it right at no cost to you: a repair, a replacement or a refund, and we pay the return postage. No handling fee applies. Under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) the goods we sell come with guarantees that cannot be excluded: they have to be of acceptable quality, match their description, and be fit for the purpose they are sold for. If the failure is major you choose between a refund and a replacement; if it is not, we may repair it. Either way it is our problem to fix and no wording on this page changes it. Damaged in transit Email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of anything. Missing items, or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, arrives with parts missing, or contains something you did not order, that is ours to resolve and it costs you nothing. Cancelling an order Any order can be cancelled free of charge before it ships, and most orders are packed within 24 to 48 hours, so tell us as soon as you can. If the order has been paid and you need to cancel or change it, contact us within 12 hours. A 12.5 per cent service and processing fee applies to a cancellation after payment. Once packing and shipping have started an order can no longer be cancelled, and it becomes a return instead. Everything here is a stock item Nothing we sell is built to your measurement, so the same window applies to the whole range and nothing in it is excluded from returns. We would still rather you ordered the right thing first time. If you are not sure whether a piece fits your room, or whether it will get through the door and up the stairs, email theteam@customersupport.care before you order and we will work it out with you. How to return something Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. We process refunds within 24 to 48 hours of the goods arriving back. Payment providers usually take a few more working days to show the money on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather. If you are unhappy with how we handled it We publish a complaints handling policy . Email caseresolution@customersupport.care with your order number and as much detail as you can, and a person will look at it again from the start.",
    "url": "https://furnituredirect.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Furniture Warehouse collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Furniture Warehouse (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit furnituredirect.net.au or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your personal information, tell us first and we will look at it again. If you are still unhappy you can complain to the Office of the Australian Information Commissioner, the regulator under the Privacy Act 1988 (Cth), at oaic.gov.au . If you live outside Australia you may also be able to complain to the data protection authority where you live. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Furniture Warehouse, a division of BuyFactory Direct Pty Ltd Australia administration: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia ABN 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://furnituredirect.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Furniture Warehouse.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of furnituredirect.net.au and any purchase you make from Furniture Warehouse (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Furniture Warehouse name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches and will not look identical on any two installations. Pricing All prices are shown in Australian dollar. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from furnituredirect.net.au . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Furniture Warehouse, a division of BuyFactory Direct Pty Ltd Australia administration: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia ABN 30 656 628 938 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://furnituredirect.net.au/terms-and-conditions/"
  }
}