About Furniture Warehouse
Furniture direct from the warehouse, delivered right across Australia.
What we do
We sell furniture direct. Bedroom, living room, kitchen, patio and garden, and home office, chosen to cover the pieces a room actually needs rather than to fill a showroom floor.
Working directly with manufacturers instead of buying through a distributor and a showroom chain is the whole business. It is the same furniture, without the markup that a shop front and its staff put on top of it.
How we work
We sell online only, right across Australia. There is no showroom, no showroom rent and no store fit-out sitting on top of the item, and that is where the price difference comes from rather than from any trick with the goods.
Prices are in Australian dollars, include GST, and are what you pay at checkout. Delivery is free on orders over $100, and $25 below that. Express Shipping is $25 on any order. Orders are handled in 24 to 48 hours and then take 5 to 7 days, so allow about a week.
If you are not sure whether a piece suits your room, email us at theteam@customersupport.care before you buy. We would rather answer the question than take the order and have a sofa come back.
What we will and will not tell you
Every specification on a product page is the one the supplier publishes for that item, in centimetres. Where a figure is not published we say so on the page and invite you to ask, rather than borrowing a number from a similar product. A plausible dimension nobody can stand behind is worse than an honest gap, and on furniture it is the difference between a piece that fits and one that does not.
The reviews on this site were left by customers of this store, and every one of them renders on the product page rather than a chosen few. Where we hold no reviews for a piece, the page shows none.
What we sell
Bedroom
Platform bed frames in full and queen, nightstand sets, wooden vanities and bedside shelves that clip onto a bunk.
Living room
Convertible sectional couches, futon sofa beds, lift-top storage coffee tables and folding room dividers.
Home office and kitchen
Five-tier corner bookshelves and shelving that carries the overflow, plus dividers where the office is a corner of somewhere else.
Patio and garden
Outdoor wicker bistro sets in grey black and brown tan, and lift-top tables that move between the patio and the living room.
Frequently asked questions
Who am I buying from?
Furniture Warehouse, a division of BuyFactory Direct Pty Ltd, ABN 30 656 628 938, with an administration address at Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153.
Why is it cheaper than a showroom?
Two reasons, and neither is a trick. We work directly with manufacturers rather than through a distributor and a showroom chain, and there is no shop front here, so there is no showroom rent, no showroom staff and no fit-out sitting on top of the item.
Do you have a showroom?
No. We sell online only. That is where the price difference comes from, and it is also why measuring before you order matters more here than it does on a shop floor.
Are the reviews on this site real?
Yes. Every review was left by a customer of this store, and every one of them renders on the product page rather than a chosen few. Where we hold no reviews for a piece, the page shows none.
Do you publish a manufacturer warranty?
No, and we will not claim one we cannot evidence. What applies to every purchase are the consumer guarantees under the Australian Consumer Law, which cannot be excluded.
How much is delivery?
Free on orders of $100 or more, and $25 below that. Express Shipping is $25 and is charged whatever the order is worth. The charge is shown in the basket before you pay.
How long does delivery take?
Australia wide delivery takes 5 to 7 days, after a 24 to 48 hour handling time, so allow about a week end to end.
Where do you deliver to?
Across Australia, to every state and territory. If you are outside Australia, ask us before ordering and we will tell you whether we can reach you and what it would cost.
What is your returns policy?
You have 15 days from purchase to return an unused item in its original packaging for an exchange or a refund. You pay the return postage using a tracked service, and a $39 per order packing and handling fee is not refunded. That is our own policy rather than a legal right: Australia has no statutory cooling-off period for an ordinary online purchase. A faulty, damaged or misdescribed item is a different matter entirely and is covered by the consumer guarantees under the Australian Consumer Law, at our cost.
What if my order arrives damaged or faulty?
Tell us and we put it right at our cost, including the return postage, with no handling fee. Under the Australian Consumer Law you are entitled to a repair, a replacement or a refund depending on how serious the problem is, and that cannot be excluded by anything we write.
Everything we promise is written down: